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The Complete 2019 Customer Journey & Experience Course

Design & create experiences that delight your customers, add meaning and move prospects through the customer journey
Instructor:
iMarket XL
237 students enrolled
English [Auto]
Generate transformative experiences for your clients and for your prospects
Implement Experience Design Strategy in your brand/business
Integrate design processes with digital marketing strategies
Design products/services people want to buy
Create a customer journey map to maximize the efficiency of your sales process
Add value to every stage of the customer journey
Master the design process so you can apply it to your own brand/business
Evaluate most area of your business so you can start and keep implementing improvements
Increase customer retention rates
Speed up sales cycles
Turn strangers into clients and clients into fans
Sell more by using the design process in your favor

Every social media post, landing page, product, service or process you spent countless hours creating can, and should, be designed.

Nowadays it’s not about you. It’s not about the product you sell or the service you offer. It’s the client experience you deliver what really matters.

So, why design experiences in the first place?

  • 54% greater return on investment

  • 24% increase in positive social media mentions

  • 3.5x increase in revenue from customer referrals

  • 18x faster average sales cycles

And these are just some of the facts taken from a recent study of the world’s leading customer experience service company.

These facts mean that businesses that design customer experiences and map their clients journey are bound to stay ahead of the game.

I know this to be true. I’ve been creating and consulting on experience design for over 5 years now and it can impact literally EVERY area of your business.

If you want to create:

  • Better learning experiences

  • Value-packed digital products

  • Online services that delight

  • Comprehensive support processes

…then this is the course you need to take.

I’ll show you how to integrate the most relevant design processes with your marketing strategy so you can turn your business from a product-based one into a client-based one.

I’ll show you exactly the big and little tweaks you can apply right away to turn strangers into clients and clients into raving fans.

Experience Design 101

1
How Experience Design can Change the Game for You
2
These Are the Types of Experiences You Can Design

Experience Design Principles

1
Experience Design Principles [Part 1]
2
Experience Design Principles [Part 2]
3
Designing Transformative Experiences

Where Design Meets Marketing

1
Let's Speak About Design
2
The Design Process
3
Design + Marketing = Success

Customer Journey + Value Design Proposition

1
Why You NEED a Customer Journey
2
Mapping your Customer Journey
3
Designing Value to Move People Through the Journey
4
Customer Journey Mapping
5
Delivering on Your Promises
6
Experiences That Create Fans
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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30-Day Money-Back Guarantee

Includes

2 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion