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Decision Making: Solve Problems with Emotional Intelligence

Identify how to solve problems and make decisions objectively by managing emotions and using creativity and intuition
Instructor:
Robin Hills
6,125 students enrolled
English More
Identify how to make better decisions through critical thinking and creative problem solving.
Recognize and remove barriers to creativity to foster an innovative work environment producing practical solutions.
Discover ways to move beyond familiar ways of thinking and seeing the world, and become open to new ways of listening, leading, responding, and innovating.
Use mindfulness to evaluate all of the attributes of the different options, and make more informed decisions.
Develop and build your emotional intelligence

How effective are you at processing information from your environment and using emotion to drive your decision making?

How rational and objective are you in solving problems?

From the decision to rise in the morning to the decision go to close your eyes and go to sleep at night, you are constantly solving problems and making decisions.  Throughout each day you are confronted with a variety of problems and decisions that require a rational, thoughtful response underpinned with good emotional awareness.

This course is about proactively working towards solutions that help you to make timely decisions as you solve work problems to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Good decision making means that you can grasp problems and mindfully devise effective solutions. It means that you can deal realistically with situations as they arise and manage emotions and impulses that may disrupt effective decision making.

Both creativity and mindfulness form a basic part of solving problems along with intuition. Intuition is a decision making process that is often overlooked in business. Applied in a mindful way, and used well, it can add richness and speed to developing realistic solutions to problems.   Critical thinking to work in an emotionally intelligent manner forms a major component of the skills of decision making to overcome unconscious bias.  This is covered in detail within the course.

The course is based around the Decision Making component of Reuven Bar-On’s comprehensive assessment of emotional intelligence.  You do not need any knowledge of this model or about emotional intelligence to take the course.  (It is important for me to stress that I have no commercial affiliation with Reuven Bar-on and the EQ-i 2.0 assessment.)

This course is a standalone course for anyone interested in understanding how to solve problems and make good quality decisions more effectively.  It forms part of a comprehensive course that explores emotional intelligence in more depth.

The course covers the ways to stimulate creativity and looks in detail at the fashionable business technique of mindfulness.  Within this course, mindfulness is applied to decision making.

You’ll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The course is made up of a series of lectures and contains course notes. There are a series of interactive practical activities that involve some interaction with other people and some reflection.

The course material makes up a one to two day workshop so is equivalent to 8 -12 hour’s training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.

PLEASE NOTE – This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course.  Your decision making cannot be developed just by watching the video lectures.  It requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I’m afraid that you won’t get the best from the course unless you are prepared to do this.

There are EIGHT practical activities included within the course that are designed to help you to develop your decision making capabilities.  These are

  1. Reflecting about the Emotional Intelligence Course

  2. Assess your Decision Making

  3. Understanding your Reality

  4. Problem Solving with SCAMPER

  5. Impulses and Gratification

  6. Mindfulness: What Affects your Energy?

  7. An Exercise in Critical Thinking

  8. Learning Review

For example, by completing the practical activity “Problem Solving with SCAMPER” you will enable to come up with new ideas when you’re trying to develop or improve a product or service.

This course is being continually refined and updated to ensure it remains current and relevant.

Full grammatically-correct English (UK) captions available.

Latest update – April 2020

Introduction to Decision Making: Solve Problems with Emotional Intelligence

1
Introduction to the Course

An introduction to the your course on Decision Making.

2
Practical Activity: Reflecting about this Course

Before we start the course, here is a practical activity that encourages you to think about why you are taking the course and what you want to get from it.

3
About this Course on Udemy

This lecture gives you details about this course on the Udemy platform.

To make the course more fun. There are details of a specific practical activity - a competition - that will help you to work towards completing the course. Look for the letters that make up the word UDEMY hidden in some of the lectures to win a valuable prize. (No, it's not a coupon or a discount for another course!)

4
How the Course relates to Emotional Intelligence

Emotional intelligence forms an important part of how we manage ourselves in the world and in our interactions with other people. This course is part of a series of similar courses to give a more in-depth understanding of what emotional intelligence is and how it can be applied.

5
Overview of your Decision Making Course

This lecture gives an overview of the Decision Making course to give details about the course structure and how this links to the course goals and learning objectives.

6
Thinking and the 4 Styles of Decision Making

This video covers how decision making styles are influenced by various forms of thinking.

7
Thinking and the Directive Decision Making Style

This video explores the directive decision making style that is useful in resolving issues of low cognitive complexity and requiring a logical approach.

8
Thinking and the Behavioural Decision Making Style

This video explores the behavioural decision making style that is useful in resolving issues of low cognitive complexity and requiring a creative approach.

9
Thinking and the Conceptual Decision Making Style

This video explores the conceptual decision making style that is useful in resolving issues of high cognitive complexity and requiring a creative approach.

10
Thinking and the Analytical Decision Making Style

This video explores the analytical decision making style that is useful in resolving issues of high cognitive complexity and requiring a logical approach.

11
The Role of Personality and Emotional Intelligence in Decision Making

This video covers the impact that personality has in influencing decision making and how emotional intelligence is involved.

12
The Myth about Left Brain and Right Brain Thinking

You've probably heard about left-brain thinking and right brain thinking.  This is inherently wrong.  It's a myth that has become very popular as being based in science.  This video looks at how it arose and why it is incorrect.

13
How Emotions are Involved in Decision Making

This lesson explains why emotions are a fundamental part of good decision making and how this is linked to your emotional intelligence.

14
Feedback in Decision Making

Making decisions with emotional intelligence involves being able to justify and explain your decision.  This means being able to give (and receive) feedback. Working with feedback is not straightforward and all too often decisions are made without clarification or explanation.  This is not a good use of emotional intelligence.

Practical Activity - Making Decisions with Emotional Intelligence

1
Practical Activity: Assess your Decision Making

This practical activity will help you to get a better understanding about your abilities to solve problems and make decisions. You can assess you own abilities and then seek some feedback from someone that you trust to get another person's view and perspective. (This helps with your Reality Testing!!)

You are going to be asked to rate your decision making competencies at work. Comparing the scores that you give yourself compared with the scores that someone else gives you will give you some really valuable information that will help you to develop your emotional intelligence skills in this area.

If you are going to get the best out of this course, it is important that you complete this activity!

(I know that it is very easy to ignore this but you will not develop your self-awareness from just watching the video lectures!)

The Emotional Intelligence Decision Making Component - Reality Testing

1
Reality Testing - Learning Outcomes

The learning outcomes covered by this part of the course on reality testing.

2
What is Objectivity and What is Subjectivity?

This lecture looks at the differences between being objective and seeing things from a more subjective viewpoint.

3
The Basic Anatomy of the Brain

This lecture investigates the structure of the brain with a very simple, but practical overview. It looks at where emotions are generated.

4
Exploring the Sensory Input Channels

You take in information through your sensory inputs. What are these and how effective are they?

5
Reality - What is Really Happening?

This part of the course explores what we can miss as we go about our daily lives focussed on our own thoughts and problems.

6
The Three Types of Filters

This lecture looks at the way that we filter the billions of bits of data that we are bombarded with in order to make sense of the world.

7
Understanding Beliefs, Memories and Values

This lesson covers how your beliefs, memories and values affect how you perceive and interpret situations. 

8
Our Interpretations of Memory

This lesson investigates your memory and demonstrates how it can be easily fooled at times.

9
More about Memory

This lesson challenges the view that your memory works like a warehouse of files on a computer hard drive.

10
The Influence of Values and Beliefs on Decisions

This lesson looks at how your values and your beliefs influence the decisions that you make and the decision making process.

11
Understanding your Reality

Your every experience is something that you compose inside your head so how can you understand what you are experiencing?

12
Observations of Behaviour and Reality

This lecture covers things that you should watch out for when considering other people and their behaviour. It also explores how your decisions can be influenced.

13
Reality Testing - Review

This video reviews of this part of the course and introduces the accompanying exercise.

14
Reality Testing Quiz

This quiz will test your understanding of reality to support this section of the course.

Practical Activity: Reality Testing

1
Practical Activity: What is your Reality?

This practical activity asks you to consider subjects or things that may be very popular or of interest to a lot of people but you have very little interest in them.  This will give you some interesting insights into your reality.

If you are going to get the best out of this course, it is important that you complete this exercise! 

(I know that it is very easy to ignore this but you will not develop your understanding of what affects your reality from just watching the video lectures!)

The Emotional Intelligence Decision Making Component - Problem Solving

1
Problem Solving - Learning Outcomes

The learning outcomes for this part of the course exploring problem solving.

2
Exploring The Two Types of Problems

A look at the two types of problem that you encounter at work.

3
How Adaptability, Risk and Innovation are Involved in Problem Solving

A look at innovation and the role of risk and how adapting an idea is often as innovative as creating something brand new from nothing.

4
How to Work with Creativity

This lecture looks at how to stimulate creativity.  It also explores the behaviours that get in the way and which can destroy creativity.

5
How Intuition is Involved in Problem Solving

This lecture looks at the role of intuition in problem solving.

6
The 6 Steps to Solving Problems

This lecture looks at the six basic steps involved when working with and solving problems.

7
The SCAMPER Technique of Problem Solving Explained

SCAMPER is a really useful (and fun) technique that helps with creativity.

This lecture explores in detail at how you can work with SCAMPER with examples of when it has been useful.

8
Some Considerations To Successfully Work With SCAMPER

Some hints and tips that may be of interest and of use when you are using SCAMPER as a tool to improve your creativity.

9
How Emotions Drive Decisions

This lecture looks at the role that emotions play in making good decisions. Part of this lecture may come as a surprise!

10
Problem Solving - Review

A review of this section on problem solving with a brief look at the practical activity that accompanies this module.

11
Problem Solving Quiz

This quiz tests your knowledge of problem solving covering this aspect of the course.

Practical Activity: Problem Solving with SCAMPER

1
Practical Activity: Problem Solving using the SCAMPER Technique

This practical activity gets you to consider one of the problems or situations that you are currently facing that you can apply the SCAMPER technique to.  This will help you to gain some experience with the techniques and get some ideas through its application.

If you are going to get the best out of this course, it is important that you complete this exercise! 

(I know that it is very easy to ignore this but you will not develop your understanding of the application of SCAMPER from just watching the video lectures!)

The Emotional Intelligence Decision Making Component - Impulse Control

1
Impulse Control - Learning Outcomes

This video introduces the section on impulse control and covers the learning outcomes for this part of the course.

2
Defining Willpower

What is willpower and how does it relate to temptation, delaying gratification and controlling impulses?

3
Developing your Impulse Control

Impulses are controlled by the amygdala in the limbic part of the brain. They play an important role in controlling emotions.

This lecture covers ways that you can develop and improve your impulse control.

4
How your Amygdala can be Hijacked and how this Impacts Upon Decision Making

This lecture investigate when the amygdala are hijacked and how this impacts upon making decisions.

5
Ways to Work with your Impulse Control

You can control impulses or they will control you!

This lecture looks at how you can work to develop the way that you can control your impulses.

6
Impulse Control - Review

This lecture reviews the module on impulse control and looks at the impulse control practical activity.

Practical Activity: Impulse Control

1
Practical Activity: Impulses and Gratification at Work

This practical activity gets you to consider the ability of people in your organisation to control impulses and delay gratification.

If you are going to get the best out of this course, it is important that you complete this exercise! 

(I know that it is very easy to ignore this but you will not develop your understanding of how people work with their impulses and gratification from just watching the video lectures!)

A Further Emotional Intelligence Component of Decision Making - Mindfulness

1
Mindful Decision Making - Learning Outcomes

This lecture introduces the topic of mindfulness and how it can be applied to problem solving and decision making.

2
What is Mindfulness?

This lecture investigates what mindfulness is and what it is not.

3
Coming to your Senses

How to use your senses to develop your awareness using mindfulness.

4
What Mindfulness at Work Means

A look at the benefits of practising mindfulness at work and as a leader.

5
The Neuroscience of Mindfulness

This lecture explores the science behind the practice of mindfulness. Once again, the amygdala are important and the lecture investigates how controlling emotion through the amygdala can occur with mindfulness practice.

6
Practising Mindfulness

How to practise mindfulness in meaningful ways to enhance your problem solving and decision making.

7
An Exercise in Mindfulness - Cognitive Defusion

Listen to this visualisation exercise to help you to get rid of your unwanted, unhelpful and distracting thoughts.

8
Mindful Decision Making - Review

A review of this module of the course and an overview of the mindfulness practical activity.

9
Mindfulness Course Notes

Download a full, comprehensive summary of the mindfulness section of the course.

The course notes contain some additional sections that are not featured in the video-based lectures.

Practical Activity: Mindfulness

1
Practical Activity: Mindfulness - What Affects Your Energy?

What depletes your energy and what nourishes your energy?

This practical activity gets you to review those activities and those things that affect your energy.

If you are going to get the best out of this course, it is important that you complete this exercise! 

(I know that it is very easy to ignore this but you will not develop your mindfulness from just watching the video lectures!)

Critical Thinking with Emotional Intelligence

1
Critical Thinking around Critical Thinking

This lecture defines critical thinking.

2
Critical Thinking and Emotional Intelligence

Critical thinking is critical in emotional intelligence and emotional intelligence is critical in critical thinking.  This lecture explains why.

3
The Brain and Thinking

This lecture covers some of the flaws that the brain has with regards to thinking.

4
The Two Thinking Systems - System 1 (Fast) and System 2 (Slow)

This lecture investigates the two thinking systems as defined by psychologist Daniel Kahneman. 

5
Improving your Critical Thinking in Less than 3 Minutes

A look at some ways to improve critical thinking skills.

6
How your Values and Bias Affect your Critical Thinking

This lecture explores important values of decision making with emotional intelligence and how to develop habits and attitudes that overcome bias.

The lecture also provides some critical questions that will help.


7
Final Thoughts and Actions to Develop your Critical Thinking

Further thoughts about thinking and further thoughts about decision making. 

Practical Activity : An Exercise in Critical Thinking

1
Practical Activity: An Exercise in Critical Thinking

This is an exercise to test your critical thinking skills through a series of fun questions.

The questions are designed to illustrate the concept behind the two thinking systems as well - Thinking System 1 (fast) and Thinking System 2 (slow).

The answers are given in a separate booklet if you are unable to work them out.  Try not to cheat!

How many can you get right?

Conclusion to the Course

1
Practical Activity: Learning Review

This is a practical activity to conclude this emotional intelligence course. It requires you to consider your goals and objectives for taking the course that you set for yourself at the beginning of the course.

2
How to Access your Udemy Certificate

This video will help you if you are having issues accessing your Certificate of Completion.

3
Bonus Lecture

Some free stuff and some special offers.

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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