A Chatbot is a software application used to conduct an online chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent. It is artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps, or through the telephone. With chatbots, hitting potential customers is easy by offering required information irrespective of the day or time. Bots are less prone to errors, hence, the better customer experience can help to establish a better brand. There are two primary ways chatbots are offered to visitors: via web-based applications or standalone apps. Today, chatbots are used most commonly in the customer service space, assuming roles traditionally performed by living, breathing human beings such as Tier-1 support operatives and customer satisfaction reps. The most powerful chatbots — and the ones that can actually make an impact on customers’ experience and company bottom lines — are virtual agents. … Like all successful automation efforts, customer service chatbots can reduce costs, but their true value lies in the improvement they bring to the customer’s experience. In this course you will learn how to create a chatbot for your Facebook business page by using Chatfuel. It will help your customer contacting you through your Facebook business page.
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